Returns & Refunds Policy

We do not accept ordinary returns or exchanges. Please do not send products back unless GVG Labs support has asked you to.

If a product is demonstrably defective when it arrives — for example, a vial that is broken or has a compromised seal — you may submit a claim.

• Email Support@GVGLabs.com within 48 hours of delivery, as shown by the carrier's tracking.
• Include your order number and a description of the problem.
• We may ask for photographs or other documentation, such as images of the product, its labeling and the packaging. Please keep the product and packaging until your claim is resolved.

Each claim is reviewed individually, and GVG Labs decides whether a claim is approved and how it is resolved.

• Claims submitted more than 48 hours after delivery.
• Change of mind or ordering mistakes.
• Orders shipped to an incorrect or incomplete address provided by the purchaser — these are not automatically eligible for a refund or reshipment.
• Problems resulting from storage, handling or use after delivery.

If you need to cancel an order, email Support@GVGLabs.com immediately with your order number. Cancellation is not guaranteed: once an order has been placed, and especially once it has begun processing or packaging, we may not be able to cancel it. If we are able to cancel an order you have already paid for, we will refund the amount you paid.

Payments are made by Zelle or Cash App outside our website, so if a refund is approved we will contact you to arrange it.

This policy does not limit any right you have under applicable law that cannot be waived.