Support
Frequently Asked Questions
Can't find what you need? Send us a message or email us, and include your order number if your question is about an order.
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Questions, order support or a product you'd like us to carry — choose a reason and we'll reply by email.
Research use & eligibility
01What are GVG Labs products intended for?
GVG Labs products are supplied strictly for laboratory and research use. They are not intended for human or veterinary consumption or administration, or for any diagnostic or therapeutic use, and we do not provide medical advice, dosing, administration or reconstitution guidance.
02Who may purchase?
Our products are for qualified research professionals and for people purchasing on behalf of a research organization or institution, for legitimate laboratory or controlled research. By placing an order, you represent that this applies to you.
03Is there an age requirement?
Yes. You must be 21 or older to purchase, and you confirm this at checkout.
Orders & payment
01What payment methods do you accept?
We accept Zelle and Cash App only. After you place your order, the confirmation shows exactly how much to send and where. Payment is made outside our website.
02When is my order considered paid?
Payments are confirmed manually. Your order stays awaiting payment until we confirm receipt of the full amount due, so send exactly the amount shown and include your order number in the payment note where the service allows it.
03How long does processing take?
Orders are typically processed within 1–3 business days after payment is confirmed. Processing times are estimates, not guarantees.
Shipping & tracking
01Where do you ship?
We ship to the 50 U.S. states, Washington, D.C. and Puerto Rico. We do not currently ship internationally or to APO/FPO/DPO addresses.
02What does shipping cost?
Standard shipping is a flat $12.99 per order, and it is free when your order subtotal (after any promo-code discount) is $199.00 or more. The shipping charge is shown at checkout before you place your order.
03How is tracking provided?
After your order ships, we email tracking information to the address you used at checkout. You can also request it by emailing Support@GVGLabs.com with your order number.
Returns & defective products
01Do you accept returns?
Because research materials depend on controlled storage and handling, all sales are final and we do not accept ordinary returns or exchanges.
02What if an item arrives defective?
Email Support@GVGLabs.com within 48 hours of delivery with your order number and a description of the problem. We may ask for photos or other documentation, and each claim is reviewed individually.
Documentation & support
01Where can I find Certificates of Analysis?
Certificates of Analysis are organized by product and batch in our COA library. Where a COA has been published for a product, it is also linked from that product's page.
02How can I contact support?
Email Support@GVGLabs.com. If your question is about an order, please include your order number.