Shipping Policy

We ship to addresses in the 50 U.S. states, Washington, D.C. and Puerto Rico. Checkout accepts only these destinations.

We do not currently ship internationally, to APO, FPO or DPO military addresses, or to U.S. territories other than Puerto Rico.

• Standard shipping is a flat $12.99 per order.
• Standard shipping is free when your order subtotal (products only, after any promo-code discount and before shipping and tax) is $199.00 or more.

The shipping charge for your order is shown at checkout before you place it.

Orders are paid by Zelle or Cash App, and we begin processing an order only after we have confirmed receipt of the full amount due. Paid orders are typically processed within 1–3 business days of payment confirmation (business days exclude weekends and holidays).

Processing times are estimates, not guarantees, and may be longer during periods of high order volume.

Orders typically ship with USPS. Once a package is with the carrier, transit time is determined by the carrier. We do not guarantee delivery dates, and we are not responsible for delays caused by the carrier, weather or other circumstances outside our control.

After your order ships, we will email tracking information to the email address you provided at checkout. You can also request tracking at any time by emailing Support@GVGLabs.com with your order number.

You are responsible for entering a complete and accurate shipping address. Please review it carefully before placing your order.

If you notice a mistake, email Support@GVGLabs.com right away. We will try to update an order that has not yet shipped, but cannot guarantee it. Orders shipped to an incorrect or incomplete address you provided are not automatically eligible for a refund or free reshipment.

To the extent permitted by applicable law, orders ship FOB origin: risk of loss passes to you when we hand your package to the carrier. We do not provide shipping insurance. If a package appears lost or delayed, contact us with your order number and we will help with the carrier's tracking information. This does not limit any right you have under applicable law that cannot be waived.

If a product arrives demonstrably defective, see our Returns & Refunds Policy — claims must be submitted within 48 hours of delivery.

Shipping questions can be sent to Support@GVGLabs.com. Please include your order number.